Last Updated: 27.09.2026

Firefinch Tours (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit firefinch.tours, make an enquiry, or book a tour with us.

1. Information We Collect

We may collect the following information:

• Your name, email address, phone number, and any details you submit through our enquiry or booking forms

• Information related to tour bookings, travel preferences, or special requests

• Basic technical data such as IP address, browser type, and pages visited

We only collect information necessary to provide our services and respond to enquiries.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide tour information

• Process bookings and communicate with you about your trip

• Improve our website, services, and customer experience

• Maintain internal records and comply with legal requirements

We do not sell or share your personal information with third parties except where required to deliver our services (e.g., accommodation partners, activity providers) or comply with the law.

3. Cookies

Our website may use basic cookies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. While we strive to safeguard your data, no online system is completely secure.

5. Bot Protection & Site Security

Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic. Click here to read the complete Turnstile Privacy Addendum.

6. Third‑Party Links

Our website may contain links to external websites or service providers. We are not responsible for the privacy practices or content of those sites.

7. Your Rights

You may request:

• Access to the personal information we hold about you

• Correction of inaccurate information

• Deletion of your personal data, where legally permitted

To make a request, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: [email protected]
Phone: +264 (0)83 723 8777
Address: P.O. Box 81420, Windhoek, Namibia